Try disconnecting your mobile device from the network and reconnecting it.Try quitting and restarting the ACDSee Mobile Sync app.Make sure Bonjour is installed and not blocked by your Windows Firewall settings.Right-click on ACDSee Commander and make sure that ACDSee Mobile Sync is not stopped.If you don’t see it, run ACDSee Photo Studio.) (Make sure that the ACDSee icon is visible in your system tray. Make sure ACDSee Commander is running in your system tray.In Photo Studio’s Manage mode, click Tools > Show ACDSee Mobile Sync Details to display the QR code. If you have Photo Studio 2021, Photo Studio for Mac 8, or later, try connecting to the server by scanning its QR code with the Mobile Sync app.Make sure you are logged in on your computer, and that it is not powered off or asleep.Make sure your computer and mobile device are connected to the same local area network.If you wish to import a custom database you created in a previous version instead, please close the Import Databases dialog and then use the Restore Database tool (in the Tools menu) and select the database you wish to restore. On first run, the Import Databases tool offers to import the default database of previous versions.Please allow ACDSee to access files when prompted, or as follows: go to System Preferences > Security & Privacy > Privacy > Files and Folders, find ACDSee, and check the applicable boxes. Apps require permission before directly accessing files in certain folders and external volumes. ![]() Importing a previous version’s database may cause the Date Modified timestamp to update but does not modify the actual contents of the database.When importing a previous version’s database, please ensure the previous version of the application is closed.It’s highly recommended to embed ACDSee Metadata prior to importing or restoring a database from a previous version of ACDSee.Workaround: browse to the item in Manage mode and let ACDSee re-scan it. Thumbnails in Media mode may have incorrect aspect ratio if the item is auto-rotated and the database was converted from a previous version of ACDSee.Clicking the SendPix button still opens the SendPix website rather than the SendPix app if the SendPix app was just installed.Remove Metadata fails to remove metadata written by ACDSee Photo Studio 8 or earlier if filetype is HEIC.Writing EXIF User Comment to PSD or TIFF fails.Color LUTs fail to apply if LUT size is greater than 128.Workaround: drag the keyword from the keyword list. Dragging keyword tokens from the Properties pane Keywords input field to the Search bar fails to return matching items if the keyword is hierarchical.If the exposure of a clone/heal source point has been adjusted via brush or gradient, the exposure of the target point will also be adjusted.Clone/heal effect is temporarily removed from view if you adjust Exposure or White Balance and image is RAW.Writing a Spotlight Comment fails with error “Source file not found”.Keyboard shortcuts assigned to commands that can be renamed (such as Categories, Batch Presets, External Editors) need to be re-assigned if command is renamed.Startup time may be impacted if Image Basket contains many items. ![]()
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